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Sales Support Officer

Location Antrim, County Antrim
Sector
Job Type Permanent
Salary £19000 - £24000 per annum
Published 22 days ago
Start Date ASAP
Contact Louise McCollum
Job Ref HQ2615LMC_1574185668

Job Description

The role:
Reporting to the Tariff Sales Manager, the Sales Officer will assist with lead allocation/ follow up and project scheme
administration within the Domestic sales team. The post holder will play a key role in providing administrative resource to the Residential Sales team. The post holder will work closely with a number of internal departments to ensure timely
completion of tasks whilst delivering 1st class customer service to company customers.

Key Accountabilities:
 Assist the Tariff Sales Manager with connection administration, ensuring the highest standards of customer service
during the connection process
 Assist with project scheme administration, maintaining accurate records and ensuring compliance at all times
 Audit lead allocation ensuring agreed timesframes are adhered to and customer contact updated
 Review connection paperwork to ensure it is completed accurately in line with agreed processes
 Day to day interaction with Energy Advisors and Installers, monitoring appointment outcome and Installer follow up
 Liaise with the installer network, to ensure the highest standards of customer service during the connection process
and accuracy of paperwork provided
 Gain thorough knowledge of the connection process, market procedures and ensure compliance within the Tariff
Sales Team
 Ensure compliance with regulation and market procedures in relation to customer connections
 Proactively identify any jobs exceeding standard timescales and investigate for possible resolution
 Deliver improvements through process review, actively identify process or data anomalies
 Any other duties as directed by the Tariff Sales Manager or Project Scheme Manager

The Individual:
The successful candidate is required to be a self motivated individual who can take direction as well as working on their own initiative. They are required to be organised, have an eye for detail and be able to process large volumes of information quickly and accurately, whilst at the same time, operating within the company core values.

Knowledge/Skills & Experience

Essential:

 Minimum of 5 GCSE's at Grade C or above to include Maths & English
 Ability to process large volumes of information quickly & accurately
 Strong problem-solving skills
 Excellent communication skills (written and oral) in dealing with internal and external relationships
 Flexibility required with an ability to excel in a pressurised working environment
 Proven ability to organise tasks, work with schedules and manage workload whilst remaining focused on team goals
 Ability to work with people at all levels within the organisation

Desirable:
 Previous experience working in a regulated utility business
 Previous experience of working in a fast paced sales environment providing administrative support

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