Our Company Philosophy:
To at all time present to the customer the best available travel products through our retail stores.
We achieve this by acting honestly, with integrity, whilst providing the best possible customer service and advice.
Our Goals are to:
- Care about what we do
- Act with integrity towards our staff & business partners
- Excel at customer service
- Provide the best collection of brands in our category at competitive prices
Know The Role:
An award winning luggage brand at The Boulevard Outlet Centre Banbridge is currently looking for a Manager to head their team on a full-time permanent basis. We are looking for really great people, with a friendly personality. It's all about working together as one great team - after all people are at the heart of our business! You'll need to have retail experience ideally involving a management role with really great customer service skills.
Key Requirement for the role
The ideal Candidate
- Friendly , outgoing and people orientated
- Excellent communication skills
- Ability to act with pace and support other team members to deliver high standards
- Excellent attention to detail and organisational skills
- Flexible, reliable and an ability to multitask
To lead a team that drives productivity, efficiency, and customer service levels of the store.
Areas of Accountability
- Maintain and increase the sales figures of the store
- Ensure that customers are acknowledged quickly and offer friendly , courteous and efficient service
- Demonstrate a clear understanding of the company values
- Be aware of competitor ranges , promotional activity and pricing
- Report any missed opportunities to management
- Confidently use and understand the 'Add on Sale's technique '
- Be able to confidently close a sale
- Maintain a thorough knowledge of all products, and be able to suggest options to customers
- Ensure that all customer follow up is done promptly and efficiently
- Understanding the company after sales services and policy for returns & repairs