Connecting...

Team Lead - Fault Management

Location Salford, Greater Manchester
Sector
Job Type Permanent
Salary Negotiable
Published 27 days ago
Start Date ASAP
Contact David Garrick
Job Ref HTS4930_1566893622

Job Description

Grafton Recruitment is currently seeking Fault Management Team Leaders to join our client, based in Salford, Greater Manchester.

Responsibilities

  • Lead and deliver complex client engagements that help identify, design and implement creative business solutions for the company.
  • Provide excellent customer service and determine the needs of the client.
  • Implement and oversee the quality of deliverables and manage team relationships effectively to ensure exceptional performance.
  • Participate in the development and presentation of proposals for business development.
  • Balance the needs of key stakeholders and ensure the teams they are involved with are aware of the combined end goals.
  • Establish operations objectives and work plans, delegate assignments to subordinate associates when necessary, and conduct regular meetings to improve productivity, product knowledge and customer satisfaction.
  • Do Root Cause Analysis to identify key AFIs and create action plans / goals to improve
  • Efficiently coach associates in meeting the metrics
  • Manage and drive performance from the Associates in meeting SLAs and KPIs
  • Manage team attrition
  • Collaborate with the different support groups - Recruitment, Training, Quality, HR, Workforce - to improve agent profiling and performance

Requirements

  • Preferred: Candidate must possess at least a Bachelor's/College Degree , any field.
  • At least 2 year(s) of working experience in the related field is required for this position.
  • Experience in handling a Telecom-troubleshooting/Fault-management program is required
  • Analytic
  • Results-oriented
  • Process-oriented
  • Applicants must be willing to work in Salford, UK
  • Preferably Supervisor specialising in Customer Service or equivalent.
  • 10 Full-Time position(s) available.

Notifications straight to your inbox

We know finding the right job can be challenging. We have the tools and resources to help you succeed.
Get started with Grafton today!

Set Up A Job Alert