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Technical Support Analyst

Location Dublin West, Dublin
Sector
Job Type Permanent
Salary €29000 - €30000 per annum + 7% variable, language bonus,sign on bonus
Published 26 days ago
Contact Anna Feehan
Job Ref AF18_1564395997

Job Description

Calling all technical support agents!

My client is a worldwide well known company that requires support from technical agents in the following languages: Danish, Dutch, Finnish, Flemish, German, Norwegian, Swedish

Relocation package available where applicable: €1250 including 2 week's hotel accommodation and travel to and from work for those 2 weeks.

The Role

As a Technical Support Agent you will be responsible for technical troubleshooting. You will be talking to customers through inbound calls, emails and chat, and work together with the team to reach attainable KPIs.

  • A-Level Education / Leaving Certificate or equivalent.
  • Fluency in English and one of the above languages.
  • Minimum of 1 year working in similar customer support role
  • A good and detailed knowledge of IT Fundamentals, Operating Systems, Desktop Applications, Networking, Network protocols, etc).
  • Skill and competency at providing professional technical telephone support.
  • A strong aptitude and interest in developing detailed hardware knowledge to a Specialist level.
  • Able to work under pressure and deal positively with difficult situations.
  • Able to convey sensitivity and a positive approach to customer needs.
  • Can demonstrate effective interactive skills and ability to work as part of a team.
  • Strongly self-motivated to learn new skills to fulfil basic position requirements, to become expert in the position over an extended period of time, and to progress within the organisation.
  • Able to be self-aware and conscientious of meeting all personal, team, & organisation metric targets.
  • Excellent team player with a committed approach to teamwork and customer responsibilities.
  • Able to maintain and project a helpful and courteous attitude in any circumstances.

In Return

  • Excellent salary and benefits package.
  • Huge room for career progression.
  • Multi-cultural environment with focus on team environment.
  • An opportunity to gain experience with a progressive, growing and innovative company.

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