Technical Support Lead

Location Belfast, County Antrim
Job Type Permanent
Salary Negotiable
Published 6 months ago
Start Date ASAP
Contact Jonathan McConnell
Job Ref JM225_1544549248

Job Description

Technical Support Engineer

Location: Belfast

Salary: Negotiable

Grafton Specialist Recruitment has been retained to recruit a Technical Support Lead for a leading software company based in Belfast, County Antrim, Northern Ireland.

With office space in Belfast and continental Europe this well established and financially secure software firm is a leading supplier of innovative software to some of the worlds leading corporations.

The Role

As the Technical Support Lead, you will be the first hire in this newly formed Belfast based department. You will possess demonstrated experience in growing and managing high performing teams over different geographical areas. As well as providing first point of contact support to a vast array of corporate customers utilising telephone, email, web chat and often on-site with clients. As the first hire, you will begin to grow a team of technical support professionals around you. This is an amazing opportunity to advance your career.


  • Grow and manage the UK based technical support operations
  • Provide first point of contact for customers experiencing technical or software issues
  • Take ownership and responsibility for on-boarding of new clients. This may be remotely or on-site
  • Enhance customer relations through the provision of world class customer service
  • Be proactive in working with development teams to diagnose and address common issues and provide feedback on performance
  • Provide technical support to the sales teams when needed

Ideally you will have

  • 2 years experience providing technical support in a corporate environment
  • Experiencing leading teams across different geographical areas
  • Degree in an IT related field
  • Excellent communication skills
  • Outstanding analytical and problem-solving skills
  • Experience with Jira or similar applications
  • Ability to network and build relationships

The Rewards

The successful candidate will enjoy a competitive starting salary that is negotiable based on experience with an excellent benefits package. Flexible working options

Call Jonathan McConnell on 07384 513 095 or email for more details.

The Grafton Specialist Team is a dedicated division within Grafton Recruitment, focused on providing Permanent, Contract & Temporary staffing solutions across; Construction, Engineering, Accountancy & Finance, Health & Safety, HR, IT, Sales & Marketing, Manufacturing and Procurement.


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