Technical Support Officer (Immediate start)

Location Belfast, County Antrim
Job type Permanent
Salary £18000 - £20000 per annum
Published 12 months ago
Start date ASAP
Contact Jane Donnelly
Job reference JD37_1555676319

Job description

Role: Technical Support Officer (Immediate start)

Location: Belfast

Salary: Salary based on previous experience Circa £18-20k.

Grafton Specialist recruitment has been retained to recruit a Technical Support Officer role within the tourism and leisure sector.

They specialise in booking and management systems for the tourism and leisure sector, and due to the continued growth of their business, they are seeking an outgoing and charismatic individual to join their team.

As Technical Support you will be responsible for dealing with all technical aspects of their companies relationships with their fast-growing customer base. The role will involve working closely with the sales team in order to ensure the smooth setup for new clients systems as well as providing top-quality technical service and support.

The role

  • There will be an induction period and full training will be provided for this role.
  • Provide business, technical, and product knowledge in support of post sales activities in order to ensure customer satisfaction.
  • Address product related questions and technical challenges, ensuring that client escalations are resolved in due time.
  • Educate clients on how existing and new product features and functionality work, and how it can contribute to their business growth.

Essential Criteria

  • Commitment to providing a professional standard of service to customers.
  • Ability to liaise and communicate well with clients, developing and maintaining relationships.
  • Must be well organised, used to working to tight time scales and meeting deadlines.
  • Out-going, enthusiastic and positive attitude.
  • Good mathematical knowledge with attention to detail.
  • A good understanding of the Internet, and the MS Office suite, specifically a sound knowledge and experience working with Excel.
  • At least 2 years experience in a similar role, or related qualification.

The Rewards

Salary based on previous experience Circa £18-20k.

The Grafton Specialist Team is a dedicated division within Grafton Recruitment, focused on providing Permanent, Contract & Temporary staffing solutions across; Construction, Engineering, Accountancy & Finance, Health & Safety, HR, IT, Sales & Marketing, Manufacturing and Procurement.

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