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Telesales Executive

Location Lisburn, County Antrim
Sector
Job Type Permanent
Salary Up to £10.37 per hour + Paid holdays, kitchen, parking
Published 26 days ago
Start Date 23/09/2019
Contact Katie Morton
Job Ref LIS000847P_1568989586

Job Description

Monday to Friday with flexibility to work 1 in 4 Sundays

30 days holidays per year.

Access to a kitchen and parking available.

You will be a brand ambassador in all that you do, working with integrity and a strong sense of customer first, you will be passionate about consistently delivering on the Customer Experience we promise to our customers.

Key Accountabilities:

  • Act as the first point of contact with our Customers through our contact channels, consistently displaying full ownership of customer requests.
  • Increase our Customers awareness across our full product offering, while understanding the customers' business to best match their needs.
  • Constantly put the customer at the heart of everything you do.
  • Process all customer enquiries, orders and general administration timely and accurately.
  • Achieve a strong volume of sales and retain a target margin.
  • Maximise sales by continually expanding orders, up-selling and cross-selling products on both incoming and outgoing calls.
  • Develop and maintain full product knowledge of all our products and the prices while also being market aware of our competitors.
  • Maintain, through the effective use of a follow up process, regular contact with new and existing customers to ensure that relationships are maintained for potential repeat business.
  • Build long-term sustainable working relationships with customers and related parties by being the Voice of the company.
  • Have the attention to detail and experience of getting sales across the line.
  • Liaise with and support our field-based Sales Representatives to ensure that customers' pricing and orders are processed timely and accurately.

Requirements:

  • Experience in a similar role which is a hybrid of a sales role with some customer service elements is preferred.
  • Proficient in Microsoft Outlook, Word & Excel and the ability to work with multiple IT applications in your day to day role.
  • Capability of proving sales track record in acquiring cross/up sell business and developing customer accounts.
  • Capability of proving credibility with customers and building strong customer relationships preferred.
  • Motivated and driven to achieve sales targets.
  • Ability to think creatively in proposing customer solutions.
  • Excellent and accurate literacy and numeracy skills.
  • The ability to work in a busy environment.
  • Outstanding organisation skills and ability to prioritise work.
  • A keen interest in delivering superb customer service.
  • A proactive approach to problem solving and issue resolution.
  • Flexible with the ability to work to across multiple shift patterns.

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