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Trainer

Location Belfast, County Antrim
Sector
Job Type Permanent
Salary Negotiable
Published 28 days ago
Start Date ASAP
Contact David Garrick
Job Ref HTS77_1566895020

Job Description

Grafton Recruitment is currently seeking a trainer to join our client based in Belfast.

Job Description

  • Process Trainer will be delivering new hire process training for associates
  • Develop, monitor & track training plan
  • Training effectively and efficiently ( faculty & training feedback rating expected - 5/5)
  • Design and evaluate training and performance interventions (pre and post training assessment)
  • Track associates performance after training to ensure training is effective
  • Closely work with Team Leads and get their input/feedback as to where are the shortcomings in the process after the associates graduate to the floor
  • Actively do the call / chat monitoring / listening to the agents calls / chats (Recorded & live)
  • Ensure that the training timelines are met under all circumstances, so that the process flow doesn't get interrupted. Escalate and call-out challenges on time
  • Track the attendance and comp offs for the associates under training
  • Ensure the punctuality of the associates under training
  • Inter departmental coordination and communication to be constant
  • Provide timely and efficient input and support to Training Coordinator for all training records and other related documents
  • Research/Collaborate with the operations team/other units to come out with domain/industry specific process training
  • To be updated on all process related information for training purposes and available to take calls to keep in touch with operations
  • Need to conduct Training batches on different training programs i.e. New Hire, floor updates, Refresher & Re-trainings
  • Process Trainer will analyse quality data to identify training needs
  • Create customise content / training plan
  • Deliver classroom training when required for the associates identified
  • Conduct one on one coaching for the associates as required
  • Publish daily / weekly / monthly reports to stake holders
  • Maintain historical data for the associates trained

Essential Criteria:

  • Excellent Communication skills - written and verbal
  • Good Presentation and training delivery skills
  • Strong technical aptitude (Home Networking & Telecommunication)
  • Delivers expected and agreed results with minimal or no supervision
  • Excellent time management skill
  • Self-starter - Must be able to start and manage multiple tasks at the same time
  • Minimum 2 years experience in technical support with 1 + (one or more) years as a trainer / conducting new hire training batches (overall 3 years of experience)

For further information please submit your CV via the link. Please note that only candidates who meet the essential criteria will be considered.

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