As a drivers helper works with drivers to deliver products or equipment to customers and clients. Driver helpers are responsible for all tasks with the exception of driving, such as loading and unloading the truck, interacting with customers, and filling out paperwork to record deliveries. Most driver helpers work full time, and many work overtime as well. This is a fast-paced, outdoor position that requires the ability to continually lift items and carry packages that can weigh as much as 70 pounds. Early starts and late finishes are common with this job, and people in this role often work weekends and holidays to cover busy periods. Applicants for this role should have excellent physical fitness, great customer service skills, and the ability to multitask and adhere to tight deadlines.
Interacting with Customers
As a Drivers helper you will communicate with customers and clients to ensure they're happy with the service they received. They also ask for feedback to resolve a customer's complaints or issues if necessary. This part of the role also includes collecting payments.
Assisting with Navigation and Routes
As part of this job, driver helpers work with the main office or warehouse logistics staff to update the driver of any route changes, assist with navigating to locations, and keep track of schedules. This involves managing the GPS to input new ZIP codes and updating records or changes to the delivery route.
Driver helpers assist in unloading the truck at the end of each shift and help keep it clean and tidy at all times in preparation for other colleague's use. This includes handling the bin-raising device on the rear of the truck to load and unload equipment or packages.
Driver Helper Skills and Qualifications
Driver helpers are physically fit, have the endurance to work long hours, work well as part of a team, and can stick to tight deadlines.
Physical stamina - driver helpers are responsible for lifting heavy items and unloading equipment onto or off of vehicles, so they need the strength and stamina to keep up with this kind of work
Customer service - driver helpers often interact directly with customers, so strong customer service skills are necessary in order to remain professional and polite at all times and to resolve any complaints or issues with deliveries
Teamwork - this role involves working closely with colleagues and assisting them with deliveries and loading equipment, so applicants need to have professional collaboration skills
Punctuality - driver helpers work a tight schedule and are required to complete a certain amount of deliveries in a set time frame, so they must be punctual and manage their time efficiently