Location Ballymena, County Antrim
Job Type Permanent
Salary £19000 - £21000 per annum
Published 3 months ago
Start Date ASAP
Contact Carla McCamley
Job Ref BA 0087854_1550223622

Job Description

Our client in Ballymena area are looking to recruit a Warranty Reclaim Administrator to join their team on a permanent basis.

Purpose of the role:

Custom care are currently recruiting a Warranty Reclaim Administrator for their team. The successful applicant will be responsible for preparation of warranty claim through to acceptance by the supplier and receipt of money owed.

Key Tasks:

  1. Responsible for the preparation and validity of warranty claims and sending these to the suppliers for review.
  2. Expedite warranty claims responses from the suppliers.
  3. Liaise with Strategic Purchasing on responses and contractual obligations.
  4. Expedite recovery of credits/FOC parts from the supplier for accepted warranty claims.
  5. Liaise with the Accounts Department on receipt and allocation of received credits/FOC parts.
  6. Responsible for closing warranty claims off the system when credit/FOC parts received.
  7. Liaise with Customcare management to organise any claims that need moved to other departments from the responses received from suppliers.
  8. Responsible for communicating to Reliability Engineering any problem components used to ensure these are designed out of future vehicles.
  9. Monitor suppliers on a monthly basis on their warranty performance and give feedback to the supplier, Reliability Engineering and Strategic Purchasing.
  10. To actively contribute to achieving departmental goals and objectives relating to supplier warranty recovery and reduction of problematic components.
  11. General administrative duties including maintaining filing systems as and when required.

Any other duties as requested by Senior Management from time to time.

Essential Criteria:

  • 5 GCSE's to include Maths and English or equivalent
  • Experience of creating reports and graphs
  • Demonstrate ability to deal with customers/vendors & engineers
  • Experience analysing and filtering data
  • Experience of using emails and phones
  • Computer literate with advanced experience of spreadsheets and databases
  • Ability to work as a member of a team. Strong communication and problem solving skills
  • Ability to meet tight deadlines and is forward thinking
  • Ability to meet targets and work in a professional manner
  • Good interpersonal skills
  • Ability to work on own initiave and unsupervised in a pressurised environment
  • Excellent communication skills
  • Able to and willing to work overtime as required with a flexible working ethos

Desirable Criteria:

  • Experience of a warranty claim system
  • Knowledge of bus building processes
  • Experience in an engineering environment
  • MIS system knowledge
  • Experience of defect reporting system
  • General vehicle chassis repair knowledge
  • General vehicle body repair knowledge
  • Sage Line 500 system


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