2nd / 3rd Line Support Engineer

Location Belfast, County Antrim
Job Type Permanent
Salary Negotiable
Published 12 months ago
Start Date ASAP
Contact Dominic McCann
Job Ref MR147_1493886781

Job Description

Grafton Technology is currently recruiting for a Level 2 IT Services Engineer on behalf of our client, a market leading consultancy based in Belfast. With an expected headcount increase of 50% this year alone this company is definitely one to watch. This is the company which many IT professionals aspire to work with during their career.

Over the last two years they have grown significantly as they have won a series of major contracts with organisations across the UK and Ireland. What sets them apart from other consultancies is that they have some of the most talented people, including IT engineers, sales professionals, and project managers in Northern Ireland. This is very much a long term career move and will open doors to opportunities not attainable elsewhere in Northern Ireland.


Now expanding on their Tier 2 Service Desk team, there is a new opportunity for a 2nd Line Support Engineer to work within an exciting, expanding company and fast paced support environment. We are looking for someone with a flexible approach to undertake exciting new project-work as well as high-end Network and Server Support.

You must be able to demonstrate a genuine enthusiasm for IT and a willingness to remain 100% hands-on in the on-site technology. In this role you will be working as part of a dynamic service desk providing support both remotely and at customer premises working with IT users to resolve problems and answer questions on a variety of hardware components and software programs.


  • Citrix Virtualisation technology suite.
  • Windows Server technologies (Active Directory Group Policies, Remote Desktop Services, IIS, Certificate Services etc.)
  • Linux and/or XenServer experience particularly in virtualising high end graphics.
  • Datacentre virtualisation technologies (VMware ESXi, XenServer, SAN technologies, Converged Infrastructure etc.)
  • An understanding of network technologies (TCP/IP, VPN, DHCP/DNS, Firewall etc.)
  • Basic PowerShell & scripting
  • It would be a huge bonus if you have obtained recent Microsoft, Citrix, Cisco or VMware certifications

This is a project and support role with a great deal of autonomy working under the IT Operations Manager as part of a team of Support Engineers. An ability to demonstrate previous project experience with the above technologies would provide a sound base of knowledge for this role and the focus of the business.

You will benefit from working within a team of highly experienced and well qualified support specialists where best practice and knowledge is shared openly. The team are not restricted in the issues they support and are able to develop their skill-set whilst in the role.

Training and Development

Internal training on products and services will be provided. However, the successful candidate will also be expected to consistently keep abreast of new developments, which would impact on his/her areas of responsibility. This open opportunity for skill-set development is backed up by company sponsored training courses and industry certifications.

For more information on this opportunity, please submit your CV via the link below. Your application will be completely confidential, further information will be provided so you can make an informed decision if you would like to apply for this position. If you would like to chat about the opportunity please call Dominic McCann at Grafton Technology on 02890 242824.

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