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Call Centre Agents, Banking - 3-6 month contract

Location Dublin South, Dublin
Sector
Job Type Contract
Salary €11.50 - €12.00 per hour
Published 29 days ago
Start Date ASAP
Contact Sarah Healy
Job Ref DN 0001719

Job Description

Call Centre Agents - Immediate Start - 3-6 month role

Grafton Recruitment are currently recruiting for a number of Banking Call Centre Agents to join one of Ireland's leading Financial Institutions. These positions will be based in South County Dublin and the hours will be rostered on a shift basis. The shift hours will include 9am-5pm, 10am-6pm or 11am-7pm Monday to Friday with occasional Saturdays.

The main duties of this exciting role include:

  • Managing inbound/outbound calls in a courteous and professional manner
  • Assisting customers with queries
  • Providing a high standard of customer service at all times
  • Analysing customer account information
  • Liaising with other departments daily

Skills/Experience required:

  • Leaving Certificate including 5 passes at Ordinary Level including a pass in Maths and English
  • The ideal candidates will have previous experience in a call centre handling a high volume of inbound and outbound calls
  • Experience in financial services/banking a distinct advantage
  • Excellent communication and interpersonal skills
  • Strong computer skills including MS Office
  • Flexibility in approach to working arrangements

This is an excellent opportunity for an immediate start with an established organisation. Although this is a short-term temporary post, there is significant opportunities for fixed-term contracts at the end of the initial temporary period.

For immediate consideration, please forward an up-to-date CV. Please note, interested applicants must be available for an immediate interview and commence if successful.