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Call Centre/Helpdesk Team Leader

Location Dublin West, Dublin
Sector
Job Type Permanent
Salary Negotiable
Published 8 months ago
Start Date ASAP
Contact Joanne Duffy
Job Ref JD002T

Job Description

Job Title: Call Centre / Helpdesk

Overall Objective of Role: To ensure Call centre / Helpdesk administration staff are operating efficiently

Key Responsibilities:

  • A seasoned Call Centre/Help Desk professional with 3-5 years supervisory/management experience
  • Someone who doesn't have a '9-5' only mind set and who can support the business in times of crisis
  • Someone who sees opportunity and takes it. Doesn't need `spoon fed`
  • A leader who achieves results through engaging people
  • A track record of all the Performance Management BAU activities & interventions
  • A strong Quality background - Ticket/Case coaching , Call Coaching , external CSAT etc
  • Process driven with experience of documenting new process

Personnel Specification

  • The successful candidate will be an enthusiastic and confident self-starter who is highly motivated and can demonstrate the following attributes:
  • Commercial awareness.
  • Excellent organisational skills.
  • The temperament to deal effectively with the responsibilities and pressures of a role of this nature.
  • The ability to motivate people
  • Excellent communication skills

Skills:

  • Essential have previous Management / Supervision experience
  • Capable of working well under pressure
  • Excellent computer skills
  • 3rd Level education
  • Any relevant qualifications desirable eg ITIL , Lean/Six Sigma etc

Salary: 35-40K

Please forward your CV on-line for the attention of Joanne Duffy (Walkinstown Branch)