Client Service Manager - North West Area

Location Londonderry, County Londonderry
Job Type Permanent
Salary Negotiable
Published 2 months ago
Contact Michael Rosbotham
Job Ref MR108

Job Description

Grafton Technology are delighted to be partnering with one of Northern Ireland's most successful software development firms as they recruit for a new Clients Services Manager. This company is highly regarded and regularly tops the polls for best places to work.

In this role you will be responsible for managing service delivery, including reporting to clients and management and leading service review meetings with clients. You will be working closely with numerous clients so you must have previous experience of building sound client relationships and enhancing business opportunities. It would be a bonus if you have previous experience of multiple business application environments.


  • Significant experience working in a commercial support environment
  • Demonstrable awareness of business and operational environments into which solutions have been delivered.
  • Experience of helping create, and work to, project plans together with handling change controls.
  • Sound commercial awareness and understanding of project and support service dynamics.
  • Experience of adhering to project management disciplines and quality standards.
  • Experience of managing and motivating team members and leading by example.
  • Ability to make sensible decisions under pressure taking a balanced view of client demands
  • Complies, and ensures team members comply, with all confidentiality and non-disclosure policies and/or agreements and ensures security of information at all times.


  • Experience of managing a team on a daily basis, ensuring effective deployment of skills and resource, ensuring SLA metrics are met.
  • Experience of appraising and mentoring staff.
  • Experience of project managing minor development and services work.

For more information on this opportunity, please submit your CV via the link below. Your application will be completely confidential, further information will be provided so you can make an informed decision if you would like to apply for this position. If you would like to chat about the opportunity please call Michael Rosbotham at Grafton Technology on 02890323333.