Client Services Manager

Location Belfast, County Antrim
Job Type Permanent
Salary £25000.00 - £30000.00 per annum
Published 6 months ago
Start Date ASAP
Contact Ross McConville
Job Ref RM505_1504015224

Job Description

Client Services Manager

Grafton are recruiting for a Client Services Manager on behalf of our client a rapidly growing FDI technology and consulting company. This is a fantastic opportunity for someone who is highly motivated, committed to achieving results and be ambitious to develop a fast-track career in a busy SME. The Client Service Manager will be working primarily in the UK market but also will be expected to target US & European companies, as required.


* Engage with key decision makers in targeted companies to discuss their expansion plans and determine their interest in specific geographic locations
* Create and maintain a pipeline of contacts and potential investment opportunities
* Leverage existing networks and tools such as targeted e-mail, cold-calling and social media to optimise results
* Support client missions and events in the UK
* Communicate the mission and vision of international IPA/EDOs to UK investors
* Continually creating value-add for our economic development clients
* Manage the full cycle of investment attraction on behalf of clients: from potential lead screening, through initial qualification and connection
* Develop and maintain a diverse corporate, government and intermediary database to maximise success
* Ensure 100% usage of the company's and client CRM systems, accurately recording all customer interactions
* Project management and reporting to clients on targets
* Inputting to client proposals
* Attendance at key industry events throughout the UK to expand networks, identify investing companies and corporate leads

Person Specification:

* Degree with an international business / economic related element
* 5 years direct sales or management consulting experience preferably within the area of FDI/economic development, IT or databases consulting with an international element
* Fluency in business English (other foreign languages a bonus)
* Confidence and experience in contacting and engaging with senior corporate decision makers on an international platform
* Previous event management experience
* Proven results in closing deals, achieving targets and working to deadlines
* Adept with using social media and knowledge of e-marketing techniques
* Flexible and adaptable with the aptitude for handling different projects simultaneously
* Self-motivated and works well in both an independent setting and a team environment
* Strong interpersonal and communication skills and the ability to work with staff at all levels
* At ease working in an international setting and interacting with people from different cultures
* Proficient with technology and the use of standard office programs (Excel, PowerPoint, Word etc.).
* A passion for international trade & development

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