Complaint Handler - South Dublin

Location Dublin South, Dublin
Job Type Contract
Salary €13.50 per hour
Published 4 months ago
Start Date ASAP
Contact Amanda McKnight
Job Ref UBR0001627

Job Description


Highly competent Complaint Handlers required for leading financial institute in Dublin South area

If you are the ideal candidate:

  • You take personal responsibility to deliver amazing customer service, adhere to regulations and consistently demonstrate People Standards and Values
  • You will see every case through to its correct conclusion ensuring completion of follow-up actions while relentlessly pursuing the delivery of fair outcomes to customers
  • You are driven by a determination to deliver great customer experience

To apply for this role, you should have:

  • A comprehensive knowledge and experience of Banking Sales & Service, Processes and product knowledge
  • A passion for customer service
  • Excellent verbal and written communication
  • Proven ability to resolve disputes and agree settlements
  • Good attention to detail
  • Thorough knowledge of MS Word
  • An understanding/knowledge of the Financial Service Ombudsman and/or Financial Regulator processes and procedures