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Complaint Handler - South Dublin

Location Dublin South, Dublin
Sector
Job Type Contract
Salary €13.50 per hour
Published 6 months ago
Start Date ASAP
Contact Amanda McKnight
Job Ref UBR0001627

Job Description

COMPLAINT HANDLERS - BANKING - DUBLIN SOUTH AREA

Highly competent Complaint Handlers required for leading financial institute in Dublin South area

If you are the ideal candidate:

  • You take personal responsibility to deliver amazing customer service, adhere to regulations and consistently demonstrate People Standards and Values
  • You will see every case through to its correct conclusion ensuring completion of follow-up actions while relentlessly pursuing the delivery of fair outcomes to customers
  • You are driven by a determination to deliver great customer experience

To apply for this role, you should have:

  • A comprehensive knowledge and experience of Banking Sales & Service, Processes and product knowledge
  • A passion for customer service
  • Excellent verbal and written communication
  • Proven ability to resolve disputes and agree settlements
  • Good attention to detail
  • Thorough knowledge of MS Word
  • An understanding/knowledge of the Financial Service Ombudsman and/or Financial Regulator processes and procedures