Our client currently requires an enthusiastic and motivated Customer Advisor to join their Belfast based team on a temporary basis. Our client is a market leader in the energy sector and is based on Airport Road West in Belfast.
-Mon to Fri 0830-1700
-On site canteen, toilets and showers
Job duties will include:
-Responding to incoming telephone calls and emails from the public, company staff and contractors
-Providing guidance, oversight and advice to callers on a wide range of activities
-Updating company systems
-Able to effectively handle queries and complaints
-Dispatching jobs direct to contractors and processing real time updates from engineers
-Contacting potential customers to offer support and practical assistance
-Relevant work experience as detailed below or a minimum of 5 GCSEs or equivalent
-Previous experience within an office environment/telephony role
-Assertive, persuasive and well organised.
-Literate and articulate with an excellent telephone manner.
If you wish to apply for this role, please apply here or contact Ciara at Grafton for more information on 02890895824.