Customer Planning Team Leader

Location Dublin West, Dublin
Job Type Permanent
Salary Negotiable
Published almost 2 years ago
Contact Joanne Duffy
Job Ref dw200TJD

Job Description

Role: Customer Planning Team Leader

Department: Supply Chain Planning

Reporting to: Head of Supply Chain Planning

Direct Reports: 3

The Customer Planning team leader will lead the customer planning team and be responsible for its performance and KPIs. The Customer planning function covers to end to end customer ordering and delivery process and all related duties required to achieve the required objectives.

The role:

  • Managing the Customer Planning Team
  • Managing the overall customer order process (EDI, WASP, telephone orders etc.)
  • Managing the Customer query response and resolution process
  • Managing all of the Customer Planning Sales Admin tasks(EOM Close Off, Uplifts, Credits, SROs, PODs etc)
  • Managing the communications and relationship with key internal (Sales Teams) & external stakeholders (Customer Re-order contacts)
  • Outlining and documenting robust, repeatable and scalable processes

The person:

  • Highly motivated, ambitious and tenacious individual with excellent initiative requiring little supervision
  • Strong assertive leader with likeable personality
  • Excellent communicator with strong relationship building skills and influencing ability
  • Business & commercial acumen
  • Understanding of the impact customer planning activities have on the wider business
  • Ability to manage multiple complex tasks simultaneously
  • Comfortable with large amounts of data and reporting especially using Excel

Experience required:

  • Experience working in or managing a team in a high paced and data heavy environment
  • Experience of using ERP/ordering systems - Navision experience an advantage
  • Experience working in or managing a team in a high pressure environment
  • Experience of liaising with multiple stakeholders and managing meetings when required
  • Experience working in accounts payable/receivable an advantage

Salary 30-35k Negotiable DOE

+ Performance Related Bonus

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