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Customer Service Admin - Mallusk (temporary)

Location Mallusk, County Antrim
Sector
Job Type Permanent
Salary Negotiable
Published about 1 month ago
Start Date ASAP
Contact Craig Smart
Job Ref BLU0000832

Job Description

Customer Service Advisor - Mallusk (temporary)

Grafton Recruitment, continuing its long standing partnership with Northern Irelands largest distributor of food and grocery products to the retail sector, is currently seeking a Customer Service Administrator to join their organisation on an initial 3 month assignment at their site in Mallusk.

Role:

To be responsible for logging and dealing with all customer queries relating to the Logistics Department. The position will be a vital part of communication to internal & external customers.

Duties:

  • Work with control centre staff to provide an efficient administration flow.
  • Deal with customer queries in a polite and courteous manner.
  • Ensure good communication by e-mail of any issues during shift regarding run changes to the warehouse and control centre.
  • Ensure all necessary filing and keying of data is completed and up to date.
  • Communicate all late deliveries to retailers at the earliest time. If there is any change from the first information given then the retailer must be communicated to once again.
  • If cages are reported missing by retailers or loaders complete a full investigation, including contacting the remainder of the run & log on CRM system
  • Arrange for the necessary paperwork to accompany any cage that has been found not loaded with the scheduled run.
  • Report to the logistics management and log any delivery issues received from retailers.
  • Log & update credits
  • Key internal credits & rebates, inform relevant Department when complete

Essential:

  • Experience in working with systems.
  • Previous customer care experience
  • Experience in an administrative environment
  • Good standard of education.
  • Administration experience

Hours of work will be: Mon-Thurs 8.30am-4.30pm and Friday 8.30am-5pm. The rate of pay will be minimum wage. For further information please contact Craig on 02890242824 or submit your CV via the link.