Connecting...

Customer Service Admin - Mallusk (temporary)

Location Mallusk, County Antrim
Sector
Job Type Permanent
Salary Negotiable
Published 12 months ago
Start Date ASAP
Contact Craig Smart
Job Ref BLU0000832

Job Description

Customer Service Advisor - Mallusk (temporary)

Grafton Recruitment, continuing its long standing partnership with Northern Irelands largest distributor of food and grocery products to the retail sector, is currently seeking a Customer Service Administrator to join their organisation on an initial 3 month assignment at their site in Mallusk.

Role:

To be responsible for logging and dealing with all customer queries relating to the Logistics Department. The position will be a vital part of communication to internal & external customers.

Duties:

  • Work with control centre staff to provide an efficient administration flow.
  • Deal with customer queries in a polite and courteous manner.
  • Ensure good communication by e-mail of any issues during shift regarding run changes to the warehouse and control centre.
  • Ensure all necessary filing and keying of data is completed and up to date.
  • Communicate all late deliveries to retailers at the earliest time. If there is any change from the first information given then the retailer must be communicated to once again.
  • If cages are reported missing by retailers or loaders complete a full investigation, including contacting the remainder of the run & log on CRM system
  • Arrange for the necessary paperwork to accompany any cage that has been found not loaded with the scheduled run.
  • Report to the logistics management and log any delivery issues received from retailers.
  • Log & update credits
  • Key internal credits & rebates, inform relevant Department when complete

Essential:

  • Experience in working with systems.
  • Previous customer care experience
  • Experience in an administrative environment
  • Good standard of education.
  • Administration experience

Hours of work will be: Mon-Thurs 8.30am-4.30pm and Friday 8.30am-5pm. The rate of pay will be minimum wage. For further information please contact Craig on 02890242824 or submit your CV via the link.

Notifications straight to your inbox

We know finding the right job can be challenging. We have the tools and resources to help you succeed.
Get started with Grafton today!

Set Up A Job Alert