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Customer Service Advisor- Ballyclare

Location Ballyclare, County Antrim
Sector
Job Type Temporary
Salary £7.20 - £7.60 per hour
Published 7 months ago
Start Date asap
Contact Carla McCamley
Job Ref BA 005489

Job Description

Our client in the Ballyclare area are looking to recruit a full time temporary Customer Service Advisor to join their busy team

You will be the first point of contact for our customers providing support by telephone, email, chat and social media, This support will include resolving issues, answering product and general queries, taking sales and assisting our online customer to complete their purchase

Main Duties and Responsibilities:

  • Providing a high standard of service when dealing with customer queries via telephone, email and chat
  • Ensuring that organisational processes and policies are adhered to in the course of customer communication
  • To consistently work towards achieving and exceeding personal, team and departments KPI's
  • To effectively communicate with colleagues, other teams and management to provide a seamless service for our customer
  • To engage in the customer service coaching programme
  • To engage in the Customer Services Training programme

Essential Criteria:

  • Minimum of 5 GCSE's Grade C+ or above to include Maths and English
  • Excellent communication skills both written and verbal
  • IT Proficient
  • Proven experience in delivering an outstanding customer service experience in a service driven environment

Desirable Criteria:

  • A good understanding of the cycling sport and industry

Behavioural Skills & Competencies:

  • A positive attitude with the drive and work ethic to meet targets
  • A solution based approach with the ability to employ questioning techniques to identify needs, respond to enquiries and ensure a positive customer experience
  • The ability to work on your own initiative as well as part of a team
  • AS strong team member with a positive attitude who is committed to the company's success

Hours of work:

39.25 HOURS per week, rotating shift pattern

Early shift: 7.30am- 4pm

Late Shift : 9.30am- 6pm

1 in 5 saturday requirement