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CUSTOMER SERVICE ADVISOR- BALLYMENA

Location Ballymena, County Antrim
Sector
Job Type Permanent
Salary £15000 - £18000 per annum
Published 28 days ago
Contact Carla McCamley
Job Ref BA 00545_1505914906

Job Description

Our client in the Ballymena area are looking to recruit for a full time permanent Customer Service Advisor

The Role:

Reporting to the Customer Services Manager, the successful candidate will play an important role in the busy customer services team. An Excellent opportunity to work in a key position for a growing local company

Responsibilities:

  • Answer incoming customer calls regarding after sales of composite doors, warranty issues, product/technical enquiries
  • Schedule site inspections
  • Process Orders
  • Update Customer service database
  • Maintain a high level of professionalism with customers
  • Work with management team to stay updated on product knowledge and company policies

Essential Criteria:

  • GCSE Maths and English - Grade C+
  • At least 2 years previous experience working in a busy customer services environment
  • Good Level of IT literacy required
  • Candidates are expected to be highly motivated, have excellent communication skills, work well within a team, have excellent attention to detail and organisational skills
  • Previous experience within a PVC industry would be desirable

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