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Customer Service Agent

Location Belfast, County Antrim
Sector
Job Type Temporary
Salary £8 - £9 per hour
Published 10 months ago
Start Date ASAP
Contact Sinead McGivern
Job Ref CHS0003245

Job Description

Temporary Customer Service Agent required for Large Public Sector Client based in Belfast

Pay rate: £8.23ph

Duration 5 months
Hours: 37.5 per week
Location: Belfast

Key Activities - Duties & Responsibilities:

Service Delivery

  • Deal with both internal and external customer contacts to required quality levels, exceeding customer expectations and meeting all contractual SLAs and regulatory requirements for this team area.
  • Process work in line with agreed procedures, business rules or scripts - related to delivery of all team tasks associated with rejected reads, meter reading correspondence, trade effluent, septic tanks, new connections, scanning and indexing and key account queries.
  • Coordinate, prioritise and schedule work on a daily and weekly basis to optimise achievement of service levels.

Service Improvement

  • Strive to deliver and enhance an excellent customer service and solution
  • Establish and maintain rapport with customers - listen to, analyse and translate customer feedback into service improvement initiatives.

Communication

  • Participate in company-wide business improvement initiatives
  • Identify opportunities for service improvements and delivery

Teamwork

  • Work as an effective member of the team.
  • Support colleagues in the delivery of team objectives.

Quality

  • Uphold quality values in responding to contacts and requests in line with guidelines.
  • Maintain and update information held on the quality and customer database manually.

Administration

  • Other general duties as required by line manager.
  • General Office administration.

Essential

Applicants MUST be able to demonstrate on their CV

  • A minimum of 5 GCSE's Grade C or above, to include English and Maths, or equivalent
  • Previous experience in a customer service support role to include
    • Data entry;
    • Interpretation & Analysis of data
  • Experience of working to deadlines in a team environment
  • Competent in MS Office applications including MS Excel, Word and Outlook

If interested please upload CV to the link and Sinead McGivern will be in touch if shortlisted