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Customer Service Agent

Location Belfast, County Antrim
Sector
Job Type Temporary
Salary £8 - £9 per hour
Published 3 months ago
Start Date ASAP
Contact Sinead McGivern
Job Ref CHS0003245

Job Description

Temporary Customer Service Agent required for Large Public Sector Client based in Belfast

Pay rate: £8.23ph

Duration 5 months
Hours: 37.5 per week
Location: Belfast

Key Activities - Duties & Responsibilities:

Service Delivery

  • Deal with both internal and external customer contacts to required quality levels, exceeding customer expectations and meeting all contractual SLAs and regulatory requirements for this team area.
  • Process work in line with agreed procedures, business rules or scripts - related to delivery of all team tasks associated with rejected reads, meter reading correspondence, trade effluent, septic tanks, new connections, scanning and indexing and key account queries.
  • Coordinate, prioritise and schedule work on a daily and weekly basis to optimise achievement of service levels.

Service Improvement

  • Strive to deliver and enhance an excellent customer service and solution
  • Establish and maintain rapport with customers - listen to, analyse and translate customer feedback into service improvement initiatives.

Communication

  • Participate in company-wide business improvement initiatives
  • Identify opportunities for service improvements and delivery

Teamwork

  • Work as an effective member of the team.
  • Support colleagues in the delivery of team objectives.

Quality

  • Uphold quality values in responding to contacts and requests in line with guidelines.
  • Maintain and update information held on the quality and customer database manually.

Administration

  • Other general duties as required by line manager.
  • General Office administration.

Essential

Applicants MUST be able to demonstrate on their CV

  • A minimum of 5 GCSE's Grade C or above, to include English and Maths, or equivalent
  • Previous experience in a customer service support role to include
    • Data entry;
    • Interpretation & Analysis of data
  • Experience of working to deadlines in a team environment
  • Competent in MS Office applications including MS Excel, Word and Outlook

If interested please upload CV to the link and Sinead McGivern will be in touch if shortlisted