Customer Service Agent, Dublin 1 (Permanent)

Location Dublin City Centre, Dublin
Job Type Permanent
Salary €22000 - €23000 per annum
Published about 1 year ago
Start Date ASAP
Contact Sarah Healy
Job Ref DN 0002180

Job Description

Customer Service Agent - Dublin 1

Full-time, permanent role

Grafton Recruitment is currently recruiting a Customer Service Agent behalf of our client based in Dublin 1. This client specialises in the provision of healthcare services and the business is currently experiencing a period of exciting growth.

The purpose of this project is to provide excellent customer service and to support sales & marketing initiatives and business development activities across the business.

Duties will include:

  • Manage busy front-of-house reception
  • Contacting current, lapsed and prospective clients by phone/email to generate appointment leads
  • Working closely with field sales team to qualify potential leads and follow up in a timely fashion
  • Assist marketing manager to drive marketing campaigns on behalf of clients
  • Providing clients with product information as and when required
  • Assist with marketing promotional activities and events
  • Cash handling and processing payments and invoices
  • General office administration duties

Experience required:

  • Previous experience in a customer service/sales/telesales role essential
  • Telemarketing experience an advantage
  • Ability to work quickly and efficiently independently as well as part of a team
  • Strong MS Word and Excel skills
  • Professional telephone manner
  • Excellent organisational skills

The salary on offer will be within the region of €22-23k depending on skills/experience. There is also a generous commission structure in place in addition to other benefits such as pension and discounted life assurance. Previous telesales/sales & marketing experience is essential. Working hours will be 9am-5pm Monday to Friday.

To apply, please forward your CV for consideration. Please note, immediately availability is preferred.