Customer Service Manager

Location County Antrim, County Antrim
Job Type Permanent
Salary Negotiable
Published 9 months ago
Contact Glenda Reddington
Job Ref GR43

Job Description

  • Customer Service Supply Chain Manager

    Grafton Specialist Engineering recruitment has been exclusively retained to recruit a Customer Service supply chain manager for an exceptional Co. Antrim based firm.

    The role

    You will be responsible for:

    Primary responsibility

    • Deliver strong and effective communication to the customer service team and key stakeholders, following up and reviewing where required.
    • Can make decisions, sometimes with incomplete information, tight deadlines and pressure. Decisions are always based around the needs of the company and customer.
    • Develop and implement a customer service strategy aligned to the 3 year strategic growth plan.
    • Build strong relationships with all departments, in particular, sales and operations to ensure a smooth customer-focused process flow which resolves issues and is efficient, timely and accurate.
    • Continually review transportation routes to maximise economy by combining shipments or consolidating warehousing and distribution.
    • Continually review customer service levels using a variety of methods to measure customer levels and satisfaction, making recommendations for improvement and implementing agreed improvements.
    • Can solve tough and complex problems using various methods, tools and techniques. Looks beyond the first and obvious solution to get the right solution

    Essential Criteria

    • Minimum 2 years' proven customer service experience Managing people
    • Building strong relationships
    • Problem solving
    • Managing activities taking into account market conditions
    • Building strong relationships with logistics/hauliers and external third parties
    • Logical and structured thinker, with talent and experience in scheduling, forecasting and modelling with large data sets
    • Ability to analyse information and use data effectively to problem solve and inform decision making
    • Competent within all Microsoft packages, specifically Excel.
    • Competent within MRP/ERP systems for all functions
    For more information or to discuss in total confidence please contact Glenda Reddington on 02890 323333