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Customer Service with German

Location Dublin West, Dublin
Sector
Job Type Temporary
Salary Negotiable
Published 3 months ago
Start Date ASAP
Contact Joanne Duffy
Job Ref 5502892

Job Description

Job Title: Customer Care Agent with German (Technical Support)

Our client a Global Software are currently seeking a technical support customer service agent with Fluent German

Position Overview

As part of their Customer Retention organization, Customer Care aims to a high quality of the service and Customers and Partners success. Customer Care is a global team responsible for processing the incoming requests for software client. Upon successful validation, the requests are processed accordingly to the company policies, Customer and Partner entitlement, and Customer & Partner needs.

  • Primary Responsibilities:
    Serve as the first point of contact for Customers and Partners across the globe who have inquiries, requests or issues relating to clients software products or services; as needed, responsible for engaging the appropriate individuals or teams to provide guidance/resolution
  • Quickly respond to customer calls, web cases, emails and chats
  • Being accountable for Revenue growth and Customer Retention by working on assigned lead generation tasks, and customer onboarding responsibilities.
  • Deliver a high level of service and provide prompt resolution to ensure customer satisfaction Support ongoing customer retention activities, including researching what may be the root cause of a customer issue or problem - Assist with queries and end-to-end resolution relating to (but not limited to) product licensing, activation, upgrades, renewals and customer portals; liaise with other clients business units as needed
  • Strive to impress customers with exceptional service and continually search for ways to improve processes and deliver additional value to the customer, thereby driving customer loyalty
  • Facilitate a positive and productive team environment

Qualifications:

  • Minimum of 1 year Customer Service experience (or equivalent experience)
  • Experience in or strong interest in the Software and Technology industry preferred
  • Experience in customer relationship management tools such as Salesforce.com is preferred
  • Experience in Enterprise Resource Planning tools such as Oracle is preferred
  • Ability to quickly respond, efficiently manage time and shift from one task to another while managing daily priorities
  • Excellent business communication skills (spoken and written)
  • Advanced problem solving/troubleshooting skills
  • Ability to explain complex ideas in simple terms
  • Proficiency in Microsoft Office Suite

Please forward your CV for the attention of Joanne Duffy (Walkinstown Branch)