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Customer Advisor

Location Belfast, County Antrim
Sector
Job Type Temporary
Salary £7.20 per hour
Published 22 days ago
Start Date ASAP
Contact Ciara Bell
Job Ref HSCSA

Job Description

Our client currently requires an enthusiastic and motivated Customer Advisor to join their Belfast based team on a temporary on-going basis. Our client is a market leader in the energy sector and is based on Airport Road West in Belfast.

Job details:

-£7.20/hour

-Mon to Fri 0830-1700

-Requirement to work one evening/week until 7pm

-Parking available

-Temporary on-going role with permanent opportunities available

-Must be able to travel to location

Job duties will include:

-Responding to incoming telephone calls and electronic communications from the public, company staff and contractors

-Providing guidance, oversight and advice to callers on a wide range of activities

-Updating company systems that maintain the asset record

-Able to promote the benefits of natural gas, detail the scope of incentives available to persuade customers to connect to the network and effectively handle queries and complaints

-Dispatching jobs direct to contractors and processing real time updates from engineers etc. within target standards of service

-Contacting potential customers via outbound calling, to offer support and practical assistance to help to persuade property owners to connect.

Job Criteria:

-Relevant work experience as detailed below or a minimum of 5 GCSEs or equivalent

-Appropriate and relevant experience within a telephone sales and/or contact centre environment

-Assertive, persuasive and well organised.

-A good articulate communicator.

-Literate and articulate with an excellent telephone manner.

-Able to demonstrate initiative, drive and enthusiasm in a challenging environment.

-IT literate.

-Willing and able to work a flexible (hours) work pattern (potentially 8am to 7pm Monday to Friday).

If you wish to apply for this role, please apply here or contact Ciara at Grafton for more information on 02890895824.