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Customer Support - Dutch or Swedish

Location Dublin
Sector
Job Type Permanent
Salary €23000 - €28000 per annum
Published 8 months ago
Contact Caoimhe Brady
Job Ref NM15

Job Description

Customer Support - Dutch or Swedish

The Dutch or Swedish customer support agent responds to clients requiring queries and technical support. Contacts reach the analyst via telephone, ticket handling systems or e-mail. The company provides full training and are interested in candidates who have an interest in all things to do with marketing, advertising and technical!

Responsibilities

  • Answer contacts promptly and professionally
  • Log/Validate all contacts on the provided case/call logging system.
  • Resolve customer queries using the relevant tools and systems
  • Manage end to end all contacts logged, providing regular updates to customers on ticket status.
  • Work to achieve individual and team goals
  • To comply/complete desk specific or ad-hoc request/tasks/training.
  • Helping the clients enhance their advertising online.
  • Protect confidential and sensitive information and materials.
  • Monitor ticket queues and handle tickets appropriately
  • Follow processes and procedures outlined in training.
  • Other requests & duties may be assigned as required.
  • Proactively contribute to the achievement of service desk SLA's.

Essential Competencies:

  • Experience in communication with customers.
  • An interest in advertising and marketing is favourable.
  • Ability to communicate effectively - oral & written.
  • Ability to communicate effectively with different groups.
  • Ability to follow specific processes and procedures.
  • Demonstrates high level of customer satisfaction in previous positions.
  • Experience on Process Managed Environment
  • Fluency in English and Swedish and/or Dutch.

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