Danish Customer Support & Sales Agents

Location Dublin, Dublin
Job Type Permanent
Salary €25000 - €33000 per annum + flight paid for (if required)
Published 12 days ago
Start Date ASAP
Contact Natalia Tomkowiak
Job Ref NM

Job Description

We have a number of open roles where fluent Danish customer oriented people with great attitudes and work ethic, could potentially join the company during this exciting time!

Key responsibilities:

  • Ensure that every potential and existing customer has a pleasant experience
  • Treating each customer in a courteous manner, greeting them and answering every question pleasantly and efficiently
  • Effectively manage incoming contacts by any channel
  • Record details of customer contacts and actions taken
  • Research answers or solutions as needed
  • Complaint handling
  • Work with the management team to stay updated on product knowledge and be informed of any changes in company policies

Essential Competencies/ skills :

  • Fluent in Danish ; Proficient in English
  • Enthusiastic, courteous, directive, curious and positive
  • Customer and solution oriented
  • Excellent communication skills - verbal and written (at ease on the phone)
  • Ability to exercise independent judgement on situations
  • Ability to understanding complex information
  • Ability to work under pressure
  • Ability to handle calls, emails or webchats and take notes at the same time
  • Experience in a customer oriented environment is a big plus

For more information on this Danish role and other similar roles please contact Natalia McCarthy or Caoimhe Brady in Grafton Recruitment on 01 517 5040 or email