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German Customer Service

Location Dublin City Centre, Dublin
Sector
Job Type Permanent
Salary €23000 - €28000 per annum
Published 10 months ago
Contact Caoimhe Brady
Job Ref NT4

Job Description

German Customer Service

Key Responsibilities:
  • Assist clients with advertising through expertise consultation via phone, email and chat (the training is provided)
  • Demonstrate thorough knowledge of all client's products and services
  • Work closely with tools & support teams to deliver fast turnaround on client escalations
  • Present work professionally in a timely & efficient manner within deadlines
  • Engage customer awareness on availability of product updates
  • Other responsibilities as advised by the team leader
Requirements:
  • Fluent written & spoken linguistic ability in English and supported market(German, Danish or Hebrew)
  • Excellent communication soft skills and confidence dealing with customers
  • Comfortable working in an online environment with general computer literacy
  • Strong analytical & problem solving abilities
  • Self motivation to both meet and exceed existing individual & team targets
  • Experience of working in a dynamic & multicultural environment
  • Strong learning skills with ability to self learn
Offer:
  • Vibrant, multi-cultural environment - near city centre
  • Quarterly performance bonus
  • Refer a Friend scheme
  • Employee Assistance Programme
  • Free beverages and snacks
  • Sports and Social club
  • Subsidised Health insurance after Probation
  • Pension scheme after Probation
  • E learning access
  • Tax saver scheme
  • Bike to work scheme - save on your income tax
  • Banking at work
  • Holiday Saving Fund
  • Regular Saving Fund
  • Career Development and progression opportunities
  • Paid Annual Leave
  • Paid Sick Leave after Probation
If this role is of interest please contact Caoimhe Brady at (01) 5175040 or email cbrady@graftonrecruitment.com

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