Dutch and Norwegian Customer Service Advisors

Location Dublin, Dublin
Job Type Permanent
Salary €25000.00 - €30000.00 per annum
Published almost 2 years ago
Contact Caoimhe Brady
Job Ref NT28

Job Description

The Role

The role entails providing excellent customer service to our clients, handling client queries and being the representative face of the company.

What you will be doing day to day

  • Provide our customers with a friendly, positive and efficient service through:
    • Being the first point of contact to handle customer queries
    • Providing accurate responses in a quick and helpful manner
    • Responding professionally to inbound calls in line with call schedule
    • Documenting reasons for calls and steps taken to resolve queries
    • Appropriately researching and investigating cases to determine how best to resolve concerns in line with customer service policies
    • Identifying where issues may need to be escalated to a more experienced member of the team
  • Answer customer emails
  • Multitasking
  • Provide customers with expert advice
  • Always look to meet or exceed your performance targets and provide excellent service, with a positive outlook
  • Give internal feedback from customers to team leaders and managers for continuous improvement and success
  • Communicate regularly and effectively with your team
  • Establish and maintain positive working relationships with peers

What you will need

  • Experience working in a customer centric role and providing excellent customer service
  • Proficient in Microsoft Office
  • Second European language, either Dutch or Norwegian
  • Excellent communication and interpersonal skills
  • Desire to provide superior customer service
  • Enjoys to work in a fast paced environment and remains optimistic in challenging times
  • Takes ownership and responsibility for issues and uses initiative, and has a keen eye for detail
  • Flexible to work across different teams
  • Able to work 40 hours per week, including weekends and bank holidays
  • A positive proactive personality with good influencing skills

If you are interested in this opportunity, or are interested in discussing other opportunities please contact Natalia or Caoimhe at Grafton Recruitment at (01) 5175040, or email us at ntomkowiak@graftonrecruitment.com or cbrady@graftonrecruitment.com

  • Identify and make recommendations to support the internationalization team

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