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Dutch speaking Technical Support

Location Dublin, Dublin
Sector
Job Type Permanent
Salary €23000.00 - €27500 per annum
Published 21 days ago
Contact Natalia McCarthy
Job Ref NM21

Job Description

Current career opportunities

Our client offers a promising career with lots of opportunities to progress within the company. Their policy is supporting the talent within the company and encouraging the employees to grow and succeed. This is a unique opportunity to join the team and be a part of really making a difference.

The Role:

This is a fantastic and challenging opportunity to work in Technical Support with plenty of potential to develop your career.

As part of your role, you will answer inbound calls and emails from customers in an efficient and timely manner. You will troubleshoot quickly and efficiently, providing information and solutions to customers and do so with the highest standards of professional customer service.

Responsibilities:

  • Provide first line support to customers for infrastructure and product related requests
  • Answer calls and emails
  • Provide support for order management and product pre-sales
  • Investigate, resolve and / or escalate issues
  • Working with internal systems you will document each call via a client ticket system
  • Contribute to creating and updating a support knowledge base, you will have a passion for learning and knowledge share
  • Working as part of a team, you will work to both individual and group targets
  • Provide excellent customer technical support, you will strive for first call resolution with each case

Requirements:

  • Fluent in English and Dutch both written and verbal essential

  • Understanding and interest in consumer based electronics

  • Excellent verbal and written communications skills, you will also have excellent attention to detail

  • Proven resolution, logical troubleshooting, customer service and customer satisfaction skills

  • Strong problem solving / resolution skills

  • Excellent listening, probing and de-escalation skills

  • Have the ability to handle multiple tasks and prioritise on an on-going basis

  • Available to work a variety of shifts including some weekends

  • Build strong relationships with customers

  • Work well within a team and can motivate other team members

  • A team player with excellent interpersonal skills

Immediate start dates available. Please contact Natalia McCarthy on 01 517 5040 for more information or to apply.