F/T Perm Quality Administrator

Location Lisburn, County Antrim
Job Type Permanent
Salary £17000 - £18000 per annum
Published 8 months ago
Contact Tanya Lyttle
Job Ref LIS000558P

Job Description

F/t Perm Quality Administrator required for leading Manufacturer based in Lisburn.

Main Function:

  • Providing assistance and support for the Quality Department and Customer Service Department to ensure all support calls are dealt with in an effective and professional matter.

Role responsibilities:

  • Review logged support calls using web based reports.
  • Raise credits as required.
  • Carry out systematic stock checks if required.
  • Complete detailed product quality investigations of all support call enquiries - working with other departments where necessary to get resolution.
  • Assign responsibility for enquiries offering justification and clarification to other departments.
  • Make recommendations for repairs to sales team where applicable.
  • Provide reports for Quality Meetings as required.
  • Carry out Internal Quality audits on processes and procedures.
  • Assist in compiling and writing quality reports required to fulfil ISO, and for use in monthly and quarterly reviews.
  • Assist with department ISO responsibilities e.g. participate in external ISO audit.
  • General upkeep and continuous improvement of Quality standards and practices.
  • Timely liaison and communication of all pertinent quality issues to the Quality Supervisor and relevant Supervisors/Managers.
  • Any other reasonable duties which may be required by management from time to time.

Essential criteria:

  • GCSE Maths & English Grade C or above
  • Admin experience within a busy target driven environment
  • Proficient in Microsoft Office packages to include Word, Excel, Outlook

Salary £17000 - £18000 per annum