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F/T Permanent Sales Support

Location Lisburn, County Antrim
Job Type Permanent
Salary £17000 - £17500 per annum
Published 10 months ago
Contact Tanya Lyttle
Job Ref LIS666933_1503425425

Job Description

F/t Permanent Sales Support required for Lisburn area

Main job purpose:

To support Sales team with targeted customer services activities so as to maintain and develop sales of full product range, in accordance with the agreed business plan.

Duties will include:

  • Act as a first point of contact for customers queries to include resolve quote, specials, orders in a professional manner
  • Process quotations and orders in a timely manner - Sales Order confirmations/processing, Quotes with all appropriate paperwork as per company policy and procedures.
  • Follow MRP and Works orders processes as per company procedures.
  • Ensure paperwork for all orders are complete
  • Process non-conformity reports (NCRs) via internal systems and procedures.
  • Monitor dispatch of orders to ensure deliveries to customers are completed in a timely manner.
  • Obtain shipping costs by liaising internally and carriers / freight forwarders in response to sales quotations or orders.
  • Tracking deliveries and updating customers
  • Proactively develop new leads
  • Carry out mailings in response to enquiries, promotions, newsletters, advertisements, and pre and post exhibition mailings.
  • Undertake other routine direct marketing and sales orientated administration in support of the Sales team.
  • Update internal systems and databases
  • To work within the procedures and processes as dictated by Quality Management Systems (ISO 9001:2015)
  • Any other general duties as requested by your line-manager.

Essential criteria:

  • At least 2 years Sales Support experience
  • Ability to work as part of a team in a busy environment
  • PC Literate, Sage Systems, Word & Excel
  • Experience in CRM
  • Excellent communication skills
  • Self motivated and willing to take a pro-active approach to work
  • Strong attention to detail and excellent organisational skills
  • Due to client location a car is essential

Salary £17000 - £17500

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