French or German Customer Service

Location Dublin North, Dublin
Job Type Temporary
Salary Negotiable
Published 3 months ago
Start Date ASAP
Contact Joanne Duffy
Job Ref JD2003

Job Description

Customer Care Agent with French or German (Fixed Contract)

Position Overview

As part of Customer Retention organization, Customer Care aims to a high quality of the service and Customers and Partners success. Customer Care is a global team responsible for processing the incoming requests for Client. Upon successful validation, the requests are processed accordingly to the company policies, Customer and Partner entitlement, and Customer & Partner needs.

Primary Responsibilities:

  • Serve as the first point of contact for Customers and Partners across the globe who have inquiries, requests or issues relating to Clients products or services; as needed, responsible for engaging the appropriate individuals or teams to provide guidance/resolution
  • Quickly respond to customer calls, web cases, emails and chats
  • Being accountable for Revenue growth and Customer Retention by working on assigned lead generation tasks, and customer onboarding responsibilities.
  • Deliver a high level of service and provide prompt resolution to ensure customer satisfaction - Support ongoing customer retention activities, including researching what may be the root cause of a customer issue or problem - Assist with queries and end-to-end resolution relating to (but not limited to) product licensing, activation, upgrades, renewals and customer portals; liaise with other clients business units as needed
  • Strive to impress customers with exceptional service and continually search for ways to improve processes and deliver additional value to the customer, thereby driving customer loyalty
  • Facilitate a positive and productive team environment


  • Minimum of 1 year Customer Service experience (or equivalent experience)
  • Experience in or strong interest in the Software and Technology industry preferred
  • Experience in customer relationship management tools such as is preferred
  • Experience in Enterprise Resource Planning tools such as Oracle is preferred
  • Ability to quickly respond, efficiently manage time and shift from one task to another while managing daily priorities
  • Excellent business communication skills (spoken and written)
  • Advanced problem solving/troubleshooting skills
  • Ability to explain complex ideas in simple terms
  • Proficiency in Microsoft Office Suite
  • French & English Fluency Or German/English is essential

Please forward your CV for the attention of Joanne Duffy (Walkinstown Branch)