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German Customer Service Advisors

Location Dublin, Republic of Ireland
Sector
Job Type Permanent
Salary €27000 - €29000 per annum + Free snacks, bonuses, social clubs, etc
Published 3 months ago
Contact Caoimhe Brady
Job Ref CB50_1496400029

Job Description

German Customer Service Advisors

Key Responsibilities

  • Assist clients with advertising through expertise consultation via phone, email and chat (the training is provided)
  • Demonstrate thorough knowledge of all client's products and services
  • Work closely with tools & support teams to deliver fast turnaround on client escalations
  • Present work professionally in a timely & efficient manner within deadlines
  • Engage customer awareness on availability of product updates
  • Other responsibilities as advised by the team leader
  • Requirements:
  • Fluent written & spoken linguistic ability in English and supported market(German)
  • Excellent communication soft skills and confidence dealing with customers
  • Comfortable working in an online environment with general computer literacy
  • Strong analytical & problem solving abilities
  • Self motivation to both meet and exceed existing individual & team targets
  • Experience of working in a dynamic & multicultural environment
  • Strong learning skills with ability to self learn


Offer

  • Vibrant, multi-cultural environment - near city centre
  • Quarterly performance bonus
  • Refer a Friend scheme
  • Employee Assistance Programme
  • Free beverages and snacks
  • Sports and Social club
  • Subsidised Health insurance after Probation
  • Pension scheme after Probation
  • E learning access
  • Tax saver scheme
  • Bike to work scheme - save on your income tax
  • Banking at work
  • Holiday Saving Fund
  • Regular Saving Fund
  • Career Development and progression opportunities
  • Paid Annual Leave
  • Paid Sick Leave after Probation