Connecting...

Head Treatment Coordinator

Location Newry & Mourne, County Down
Sector
Job Type Permanent
Salary £18000 - £19000 per annum
Published 6 months ago
Start Date ASAP
Contact Lynda Wilson
Job Ref NEW000267P_1491990163

Job Description

Duties will include

  • Maintaining excellent customer relations with patients, parents and support staff
  • Scheduling and rescheduling appointments according to practice guidelines
  • Maintaining excellent customer relations with referring dentists
  • Assisting in all areas of the practice as required
  • Observing patient confidentiality at all times
  • Acting as a first point of contact for all initial enquiries coming through via phone, email, social media, post or walk ins
  • Contacting patient immediately to help secure first initial consultation booking and answering any queries the patient might have
  • Sending confirmation letter of appointment
  • Ensuring new private patient appointments are confirmed 2 days before and sending reminder texts
  • Meeting and greeting new private patients
  • Explaining treatment options
  • Speaking to patients extensively about payment plans etc
  • Providing patients with walk out pack, including treatment plans, photos, financial options and any other relevant documents
  • Completing HSE paperwork
  • Setting up and updating patient files
  • Preparing and completing monthly KPI figures based on reports
  • Future-plan marketing and potential foot flow ideas to PM
  • Dealing with problems and resolving
  • Assisting with practice marketing

Ideal candidate will be vibrant and professional with a passion for excellent customer service. Previous experience in a similar customer service/marketing role is essential

If you feel that you have the skills and experience required for this post please forward your CV via the link below

Notifications straight to your inbox

We know finding the right job can be challenging. We have the tools and resources to help you succeed.
Get started with Grafton today!

Set Up A Job Alert