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Helpdesk Administrator - Antrim

Location Antrim, County Antrim
Sector
Job Type Permanent
Salary £15000 - £25000 per annum
Published about 1 month ago
Contact Carla McCamley
Job Ref BA 005786_1505402321

Job Description

Our well established client in the Antrim area are looking to recruit a Helpdesk Administrator to join their team on a temporary to permanent basis

Duties include:

  • Log Calls/jobs on the help desk database utilising help desk software. Calls/jobs may be received by telephone, email or in person
  • Allocating works orders to directly employed maintenance team and / or supply chain
  • Tracking job progress against pre determined KPI's including maximum allowable response and rectification times and implementing escalation procedures
  • Report back to clients and contract staff on job progress and completion - produce reports
  • Uploading and amending asset information as held in the help desk database
  • Operating paper based systems as necessary to compliment the operating software back up systems
  • Maintain and update as appropriate all paperwork to maintain contract within client defined timescales and to subject to client audit criteria
  • General Administration duties as and when required

Technical Competencies

Essential:

  • Demonstrate previous experience in similar role or have proven strong administration skills
  • Strong IT skills including Microsoft Officer
  • Previous administration experience in a busy environment
  • Excellent telephone manner, with strong communication and interpersonal skills

Desirable:

  • Experience in Helpdesk systems software

Behavioural Competencies:

  • Team Work: working collaboratively together, sharing knowledge and experience to deliver the best solutions
  • Team Player: Always willing to be involved in other activities to achieve company objectives. Works collaboratively and uses influence to gain resolution of issues. Demonstrates honesty, loyalty and commitment
  • Openness: listening and sharing; building trust and acting with integrity; treating others with respect and working with transparency
  • Effective Communication Skills
  • Respect: encouraging, supporting and understanding others- their ideas, their views and their knowledge
  • Initiative
  • Commercial Awareness
  • Customer Focus
  • Efficiency

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