We currently have an exciting opportunity for a Junior Service/Maintenance Co-ordinator based in Belfast. The successful candidate will be responsible for co-ordinating the effective delivery of engineering related functions associated with Service and Maintenance function.
-Mon to Fri 0830-1700
-Own transport is desirable
-Based near Airport Road West
-To co-ordinate the effective end-to-end delivery of customer service and maintenance matters
-Ensure maintenance targets are met including; service calls response times adhered to consistently, maintenance visits completed within timescales
-Ensure a full and accurate description of the fault/issue is recorded from the customer
-Ensure the request is passed to the relevant engineer according to skills and competence
-Ensure overall journey planning is organised to maximise efficiency, effectiveness and productivity of the engineering team
-Ensure job sheets are completed accurately and tasked to the appropriate person and allocated onto outlook
-Prepare estimates for repair jobs and raise the PO and invoices as appropriate
-Monitor progress and keep the customer appraised at each step and ensure all jobs are fully closed down
-Organise any health and safety approved access equipment as required for jobs.
-Customer service professional with experience of liasing, arranging and dispatching engineers as required
-4 GCSEs to include Maths + English A-C
-Excellent communication skills both written and verbal
-Excellent telephone manner, initiative and common sense
-Previous service desk experience is beneficial
-Previous experience within the fire and security industry is desirable
-Previous experience with Sage and Alarm Master
This role will interview as early as next week, please submit your CV here or call Ciara at Grafton for more information on 02890895824.