Grafton Technology has been exclusively retained by a market leading IT Managed Services provider for the provision of Lead Connect Engineer. They have established themselves as a leading company in their field, supplying the best service possible. In this role you will have the opportunity to work with a variety of clients, from SME's to multinational blue chips.
The ideal candidate will be able to demonstrable post qualification experience within the Information Communication network industry with demonstrable experience of Installation / Maintenance / Support Engineering roles. The career development and progression in this position is second to none. This role will be well suited to a Senior Network Engineer who as at a point in their career were they want to take that next step and manage a team of 5 Engineers whilst still remaining hands - on.
Due to a recent company restructure this role will be the first hire within this new team, it is desirable that you have previous experience of leading an Engineering team in a project and/or support role. Experience of client incident management, analysis and implementation would be a huge bonus.
WHAT WILL YOU BE DOING?
This role will be a mixture of both office and field based work. You will be responsible for the support of software and equipment solutions at Customer's premises to ensure effective service within agreed Service Level Agreement's and to the standards required by the Company. Part of this role will require you to provide consultancy services to Customers and Sales, it would be beneficial if you are working or previously worked within a MSP.
WE NEED YOU TO HAVE…
Previous experience in a lead role - (supervising a team and achieving team objectives)
Experience of solution design and customer facing technical sales support and solution design
Evidence of continuing personal professional development (Juniper JNCIS-ENT or Cisco CCNP)
Desirable - JNCIS-SP / JNCIS-SEC, ITIL Foundation, ITIL Practitioner
For more information on this opportunity, please submit your CV via the link below. Your application will be completely confidential, further information will be provided so you can make an informed decision if you would like to apply for this position. If you would like to chat about the opportunity please call Michael Rosbotham at Grafton Technology on 02890 242824.