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Meter Account Management Agent

Location Belfast, County Antrim
Sector
Job Type Temporary
Salary £8.23 per hour
Published about 1 month ago
Start Date ASAP
Contact Laura Hagan
Job Ref CHS0805_1495462577

Job Description

Our Client, A Large Public Sector Organisation require a Meter Account Management Agent to start 22nd May for duration of 47 weeks.

Pay rate: £8.23 P/H

Location: Belfast

Hours: 37.5 hours per week - Monday to Friday

ESSENTIAL

Applicants MUST be able to demonstrate in their application form

  • A minimum of 5 GCSE's Grade C or above, to include English and Maths, or equivalent
  • Previous experience in a customer service support role to include
  • Data entry
  • Interpretation & Analysis of data
  • Experience of working to deadlines in a team environment
  • Competent in MS Office applications including MS Excel, Word and Outlook

Desirable

Proficient in the use of the RapidXtra billing application

KEY RESPONSIBILITIES

As a MAM Agent you will be required to provide support to the clients measured billing processes by reviewing related documentation, investigating metering issues and updating measured customers' accounts. As part of a wider team, you may also be involved in the Septic Tanks process or data quality project support. You are also required to ensure that service delivery exceeds expectations and meets all service level agreements.

Service Delivery

  • Deal with both internal and external customer contacts to required quality levels, exceeding customer expectations and meeting all contractual SLAs and regulatory requirements for this team area.
  • Process work in line with agreed procedures, business rules or scripts - related to delivery of all MAM team tasks associated with rejected reads, meter reading correspondence, trade effluent, septic tanks, new connections, scanning and indexing and key account queries.
  • Coordinate, prioritise and schedule work on a daily and weekly basis to optimise achievement of service levels.

Service Improvement

  • Strive to deliver and enhance an excellent customer service and solution
  • Establish and maintain rapport with customers - listen to, analyse and translate customer feedback into service improvement initiatives.

Communication

  • Work as an effective member of the team.
  • Support colleagues in the delivery of team objectives.

Quality

  • Uphold quality values in responding to contacts and requests in line with guidelines.
  • Maintain and update information held on the quality and customer database manually.

Administration

  • Other general duties as required by line manager.
  • General Office administration.

Please note that successful candidate's will be required to complete a Basic Access NI Clearance at the cost of £26.00. A person's criminal record will not, in itself, debar that person from being appointed to this post. Any information given will be treated in the strictest confidence.

To be shortlisted for this role all applicants MUST meet the essential criteria. If you are interested please upload your CV to the link provided, Laura Hagan will be in touch to confirm if you have been shortlisted.

PLEASE NOTE THE CLOSING DATE FOR THIS POSITION WILL BE TUESDAY 23RD MAY AT 12 NOON