Meter Reader - Newry

Location Newcastle upon Tyne, Tyne and Wear
Job Type Temporary
Salary Negotiable
Published over 1 year ago
Start Date 03/05/2016
Contact Caroline Poland
Job Ref CHS0003193

Job Description

Meter Reader required in Newry Co.Down, 37.5 hours per week for 6 months.

Duties & Responsibilities

  • Reading, recording and reporting on meters within the NI Water billing system including
  • Recording and submitting reads using hand held units and PC/laptop
  • Reporting data inaccuracies
  • Reporting issues that prevent reads from taking place, damage to or visible faults with meters, stopcocks and meter boxes and raising jobs to rectify such issues.
  • Installation of new meters
  • Assisting with metering projects where required
  • Provide operational cover for Meter Reader colleagues during absence periods
  • Liaison with those with which there is a Key Working Relationship (as below)
  • Ensure good time management of day to day activities
  • Actively contribute towards the achievement of team KPI's
  • Perform to clear and agreed team and personal goals, provide regular feedback on performance against these goals
  • Ensure a high level of compliance and customer service is delivered
  • Maintain regular communication with those with which there is a Key Working Relationship (as below)
  • Ensure that key processes are uniformly followed, maintained and improved where appropriate
  • Assist in Business Improvement projects / Continuous Improvement particularly in those relating to KPIs

Essential Criteria

  • 2 GCSE's in English & Maths or equivalent at Grade C or above
  • Basic knowledge and working experience of using computer applications such as Microsoft Outlook and Internet Explorer or similar
  • Previous experience and working knowledge of reading revenue bearing meters and identification of meter types within a utility environment
  • The ability to interpret basic technical drawings/knowledge of mapping systems e.g. Google maps
  • A current valid driving licence which will enable you to fulfil your responsibilities
  • A requirement to participate in an our of hours on-call and overtime rota as well as a requirement to work overtime; including weekends and public privilege holiday

Desirable Criteria

  • A minimum of 12 months experience working in a utility based company
  • Experience in a customer interface environment