Connecting...

Order Processor- Toomebridge

Location Toomebridge, County Antrim
Sector
Job Type Permanent
Salary £15000 - £16000 per annum
Published 2 months ago
Contact Carla McCamley
Job Ref BA 000647_1502461457

Job Description

Due to the continued growth, an exciting opportunity has arisen with our client for an Order Processor within the customer service team.

About the role:

Reporting to the Customer Services and Business Development Manager, the successful candidate will be responsible ensuring the proactive and timely processing of orders received on a daily basis within a specified time frame. This is a pressurised role working to tight deadlines which requires high levels of speed and accuracy.

Key Responsibilities: (not intended to be exclusive or exhaustive)

  • Processing all orders received on a daily basis within a specified time frame.
  • 100% accuracy to be aimed for at all times.
  • Meeting deadlines and cut off times to ensure orders are despatched when expected.
  • Escalating queries to relevant persons and departments so that they are closed out in a timely fashion and promise dates are not affected.
  • Filing in an orderly fashion so that files can be easily retrieved and audited.
  • Offering solutions or alternatives to customers on orders, quotes and shortages where possible.
  • Liaising and working closely with all internal departments, communicating clearly any issues to ensure delivery of customer service excellence.
  • Daily contact with Key Account Managers to facilitate ongoing account management.
  • Daily usage of IT systems and procedures to ensure accuracy and making recommendations for continual improvement.
  • Attending team briefs and meetings.
  • Ensuring that communication and service levels are consistently of the highest order and sales targets are met.
  • Any other duties as delegated by Management.

Essential Criteria:

  • GCSE passes or equivalent including Grade C+ in English and Maths
  • Experience working in a customer services/order processing environment
  • Experience and confidence in liaising with a range of personnel from the various disciplines
  • Excellent IT skills in particular Microsoft Office in particular Excel and Sage
  • Excellent keyboard skills with both speed and accuracy
  • Excellent communications skills both orally and written
  • Ability to work on own initiative and remain focused and calm under time pressure
  • Excellent organisational and time management skills
  • Ability to manage hourly/daily deadlines
  • Ability to provide good customer services
  • Good team player, willing to assist colleagues within a busy, fast paced environment

Desirable Criteria:

  • Educated to A Level standard
  • A working knowledge/experience in the use of Sales Logix
  • Evidence of qualification in keyboard skills would be advantageous

Notifications straight to your inbox

We know finding the right job can be challenging. We have the tools and resources to help you succeed.
Get started with Grafton today!

Set Up A Job Alert