Order Processor- Toomebridge

Location Toomebridge, County Antrim
Job Type Permanent
Salary £15000 - £16000 per annum
Published 8 days ago
Contact Carla McCamley
Job Ref BA 000647_1502461457

Job Description

Due to the continued growth, an exciting opportunity has arisen with our client for an Order Processor within the customer service team.

About the role:

Reporting to the Customer Services and Business Development Manager, the successful candidate will be responsible ensuring the proactive and timely processing of orders received on a daily basis within a specified time frame. This is a pressurised role working to tight deadlines which requires high levels of speed and accuracy.

Key Responsibilities: (not intended to be exclusive or exhaustive)

  • Processing all orders received on a daily basis within a specified time frame.
  • 100% accuracy to be aimed for at all times.
  • Meeting deadlines and cut off times to ensure orders are despatched when expected.
  • Escalating queries to relevant persons and departments so that they are closed out in a timely fashion and promise dates are not affected.
  • Filing in an orderly fashion so that files can be easily retrieved and audited.
  • Offering solutions or alternatives to customers on orders, quotes and shortages where possible.
  • Liaising and working closely with all internal departments, communicating clearly any issues to ensure delivery of customer service excellence.
  • Daily contact with Key Account Managers to facilitate ongoing account management.
  • Daily usage of IT systems and procedures to ensure accuracy and making recommendations for continual improvement.
  • Attending team briefs and meetings.
  • Ensuring that communication and service levels are consistently of the highest order and sales targets are met.
  • Any other duties as delegated by Management.

Essential Criteria:

  • GCSE passes or equivalent including Grade C+ in English and Maths
  • Experience working in a customer services/order processing environment
  • Experience and confidence in liaising with a range of personnel from the various disciplines
  • Excellent IT skills in particular Microsoft Office in particular Excel and Sage
  • Excellent keyboard skills with both speed and accuracy
  • Excellent communications skills both orally and written
  • Ability to work on own initiative and remain focused and calm under time pressure
  • Excellent organisational and time management skills
  • Ability to manage hourly/daily deadlines
  • Ability to provide good customer services
  • Good team player, willing to assist colleagues within a busy, fast paced environment

Desirable Criteria:

  • Educated to A Level standard
  • A working knowledge/experience in the use of Sales Logix
  • Evidence of qualification in keyboard skills would be advantageous