Order Support Administrator
Belfast City Centre
6 Month FTC
This role will be starting 14th August 2017
Order Support Specialists for this Global Lifestyle Brand expedite customer & departmental queries while maintaining the highest customer service standards at all times. Order Support provides support to customers related to Delivery Management, Shipping Investigations, Inbound Returns, Customer Outreach, and other ad hoc customer escalations. This team will be responsible for interacting with customers, carrier providers, customer service specialists, and other internal departments.
The Order Support Specialist has a wide range of responsibilities focused on improving the overall customer experience. The team works under demanding time constraints to address complex support issues until successfully resolved. The team also identifies opportunities for operational improvements & suggests service improvement strategies in accordance with business requirements.
There will be a strong emphasis on quickly and effectively recognizing and analysing more complex problems and escalating accordingly. A successful Order Support Specialist will be customer focused, articulate, and motivated with some customer service based experience and excellent written and verbal communication skills. They must be able to work well within a team environment working towards achieving predetermined targets and also demonstrate their own initiative when required.
- 6 months experience in a customer service/sales environment
- Organisation and Administration Skills
- Ideal candidate will have owned or have experience using Mac, iOS, Android, tablets, smartphones
- Professional verbal and written communication skills
- Technical aptitude (computer literate, able to quickly learn new applications)
- Excellent judgement and decision-making skills
Why use Grafton?
This may not matter to you when you're looking for a new opportunity, but we just wanted to tell you a little bit about Grafton. We know that finding the right job can be challenging and we have the tools and resources to help you succeed. An established recruitment agency since 1983, we offer permanent and temporary job solutions to lots of different clients in multiple industry sectors in Northern Ireland and Republic of Ireland.
If you feel you have the required skills for the Order Support Administrator please attach your CV below or call Katie Doyle at 02890 895824.