Part Time Contact centre agent

Location Belfast, County Antrim
Job Type Temporary
Salary £7.26 - £8 per hour
Published over 1 year ago
Start Date ASAP
Contact Kathy Fraser
Job Ref CHS0003495

Job Description

Part time Contact Centre Agent required on a year' s contract for a Public Sector organisation based in Belfast £7.26 per hour

Role: Contact Centre Agent

Rate of Pay: £7.26 per hour

Location: Belfast

Hours: 18.5 hours per week between Monday - Friday between 7am-8pm / Sat & Sun 8am-6pm

Duration: ASAP until September 2017

Main duties/Responsibilities

  • Answer all telephone enquires from the general public in a timely manner
  • Provide accurate timetable and fares information for all the client services
  • Acknowledge and record customer complaints
  • Reserve seats for First Plus Enterprise contract tickets
  • Assist in the renewal of senior smart passes
  • Assist in the administration of DRD 60+ Smartpass applications
  • Respond to general enquires for the clients group and transfer calls to the relevant department
  • Respond to enquires on e-commerce products
  • Respond to tax smart enquiries
  • Respond to passenger queries through live chat medium
  • Undertake additional tasks as may be required by the company

Essential Criteria:

  • Minimum of 3 GCSE's Grade C or Equivalent, Including Maths and English
  • Able to demonstrate at least 2 years' experience in a similar role
  • A Minimum of 1 Years' experience in a customer services role to include experience of dealing with and resolving public queries
  • Experience of delivering excellent high quality customer service
  • Experience dealing with public enquires
  • Experience of using Microsoft Office package including Word and Excel
  • Ability to work additional hours and available to work outside normal working hours

To be shortlisted for this role all applicants MUST meet the essential criteria. If you are interested please upload your CV to the link provided, Kathy Fraser will be in touch to confirm if you have been shortlisted.


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