Resource Manager

Location Dublin City Centre, Dublin
Job Type Contract
Salary Negotiable
Published about 1 year ago
Start Date ASAP
Contact Amanda McKnight
Job Ref AMKRM1_1492774324

Job Description


Our client is a well known Financial Services and Banking Institution across the island of Ireland. In business for almost 200 years, they currently have nearly 6000 employees to provide high level of service to nearly 2 million customers. Part of a Globally present organisation, they pride themselves on their local feeling and local understanding with motivation to be the best in their market at providing customer service.

They are now looking for an accomplished Resource Manager with a minimum of 3 years experience in this role within Financial Services.

What you will do:

Reporting to the Head of PMO, you will:

  • Produce short, medium and long term plans for all areas of the remediation team - focusing on both supply and demand drivers. Analyse all supply and demand components using appropriate techniques and tools, providing insightful commentary and making and tracking recommendations
  • Undertake 'planned vs actual' analysis and carry out detailed root cause analysis to provide challenge and improve planning accuracy
  • Lead and contribute to formal interactions within our COO team
  • Provide full impact assessment and advice on resource within the remediation project
  • Identify and highlight performance/service risks to Head of COO

Required knowledge, skills & experience:

  • A good understanding of back office resource planning methodologies & performance metrics is required
  • Previous experience within a remediation programme role would be advantageous
  • Advanced Excel knowledge essential
  • The ability to disseminate large amounts of information, shape into detailed plans and reports and present conclusions with high visual impact
  • Ability to develop strong internal relationships and interact and influence at all levels
  • Highly numerate with good attention to detail and accuracy

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