Job Description

Sales Support Administrator

Main Duties:

• Processing of sales orders onto an in-house software package for sales Managers and key house accounts.
• Creating of pick notes and ensuring customer requirements are followed
• Processing of returns
• New accounts set up
• Daily not found report are investigated
• Filing

Customer Service

• Dealing with customer queries
• Arranging collection of Authorized returns
• Tracking customer consignments
• Requesting POD's for customer queries
• Updating the customer reports.

Sales Support

• Liaising with the sales team and briefing them on any product updates. Feedback to Rep's/Agents on order queries, out of stock etc.
• Back order / forward orders are reviewed and discussed with customer or Sales manager.
• Dealing with customers in the showroom and at shows
• Sending Photo quotes to customers and customer new line forms , price lists, images or any other requirements they may have.
• Arranging samples
• Receiving customer orders over the phone , email, ipads and also from Reps/Agents
• Running booked sales report weekly
• Creating reports for sales teams
• Checking reps commission reports.
• Sending new season Brochures to mailing list
• Updating data bases for mailing list.

Skills

• Must have word, excel, outlook.
• Experience in data processing on a in house package
• Good communication / telephone skills