Service Engineer - Derry/Londonderry

Location Londonderry, County Londonderry
Job Type Permanent
Salary £22500.00 - £25000.00 per annum + Pension, benefits, van
Published 7 months ago
Contact Patrick Moore
Job Ref PM360_1501154297

Job Description

Service Engineer

Location: Derry/Londonderry/Donegal

Salary: £22,500 to £25,000 per annum plus company van and fuel card

Working hours: 8.30am to 5.30pm Monday to Friday

Grafton Engineering division has been retained to recruit Service Engineer(s) for one of the world's leading providers of IT solutions and services to retail banks and the retail industry. This is a full time permanent position covering the Derry/Londonderry & Donegal areas. The successful candidate will have use of a company van and fuel card.

Reporting to: Service Manager

Primary responsibility

  • The Service Engineer will provide a support and maintenance service for EPOS & ATM systems at premises of our customers.


  • To liaise with the local customer representative/s in order to diagnose faults and ensure a rapid, accurate and long-term 'fix' to problem
  • To complete 'fix', and any necessary preventative maintenance work, to ensure IT equipment is returned to working order as quickly as possible and without the need to return to site to complete further work
  • To ensure replacement parts are utilised only where the diagnosis proves it is essential to do so
  • To advise local customer representatives on proper care of equipment and provide simple training or advice that will prevent the recurrence of fault
  • To liaise with technical support personnel, where additional advice and guidance are needed to affective a 'fix'. To act upon the advice of these staff and ensure a full understanding of their guidance to ensure future learning
  • To ensure all chargeable fault calls are identified and reported
  • To escalate any potential opportunities for future sales, up through line management chain
  • To update call management system, in real time, on activity and progress
  • To proactively read technical documentation to ensure technical skills are up-to-date and effective
  • To provide proactive feedback on territory performance through line management chain to ensure ongoing service performance improvement, cost effective delivery and the dissemination of technical information

Essential Criteria

* Experience in the retail sector repairing EPOS systems
* Flexible attitude to work hours
* Must be willing to work weekends (part of a standby rota)

Desirable criteria

  • Experience of repairing ATMs in the banking world

Working hours

8.30am to 5.30pm Monday to Friday

For more information or to discuss in total confidence please contact Patrick Moore on 02890 323333

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