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Specialist IT Support Officer

Location Belfast, County Antrim
Sector
Job Type Temporary
Salary £7.50 - £9.30 per hour
Published 21 days ago
Start Date ASAP
Contact Helen McNamara
Job Ref SITS09_1506695231

Job Description

Our client, a large Public Sector Organisation, is currently seeking a Specialist IT Support Officer who is available immediately

Role: Specialist IT Support Officer

Location: Belfast

Hours of Work: 37 Mon-Fri

Rate of Pay: Weeks 1-12: £7.50

Week 13: £9.30

Duration: 2-3 months

Responsibilities:

  • Monitor outstanding incidents and requests, highlighting to senior management any that are not progressing or due to breach their SLA for students within Supported Learning and the Centre for Inclusive Learning
  • Report any major or recurring incidents / problems to senior management as quickly as possible for students within Supported Learning and the Centre for Inclusive Learning
  • Use monitoring tools and follow standard checks to ensure all IT systems are functioning correctly, logging and escalating any errors discovered for students within Supported Learning and the Centre for Inclusive Learning
  • Provide specialist training and support in assistive technologies to staff and learners in 1-1 and group environment. e.g. JAWS, Zoom Text, Read and Write Gold and Global Autocorrect
  • Provide basic in-house training and support in standard applications e.g. Microsoft Office used within the College (Word, Excel, Outlook, PowerPoint)

Essential Criteria

  • EITHER Hold a minimum of a Level 4 Qualification (HNC or above), or equivalent, in a Computing/Software Engineering or other discipline relevant to Information Systems and Information Technology PLUS a minimum of one year's relevant experience in an IT Technical Support role within the last 3 years

OR

  • Have at a minimum of two years relevant experience in an IT Technical Support role within the last 4 years
  • Be able to demonstrate knowledge in at least 3 of the following categories:

    • Managing users in an enterprise Microsoft Active Directory environment
    • Supporting, diagnosing and repairing devices utilising Microsoft operating system(s)
    • Supporting, diagnosing and repairing devices utilising Apple Operating systems
    • Experience of working with users with disabilities

Please note that successful candidate's will be required to complete a Enhanced Access NI Clearance at the cost of £33.00. A person's criminal record will not, in itself, debar that person from being appointed to this post. Any information given will be treated in the strictest confidence.

To be shortlisted for this role all applicants MUST meet the essential criteria. If you are interested please upload your CV to the link provided, Helen McNamara will be in touch to confirm if you have been shortlisted.

The deadline for applications will be Mon 2nd Oct at 12noon

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