Support Agent

Location Dublin South, Dublin
Job Type Contract
Salary €30 - €31 per annum
Published 11 months ago
Start Date ASAP
Contact Joanne Duffy
Job Ref DW 000203

Job Description

The Job Responsibilities:

  • Qualifying sales leads upon initial enquiry
  • Carrying out outbound calling sales activities
  • Supporting the field based sales team
  • Coordinating with third party contractors
  • Ensuring that all customer contact points in the bulk domestic sector are facilitated in an effective and efficient manner in order to support growth targets
  • Project managing domestic contract creation and central heating installations
  • Ensuring that all customer interactions are completed in line with challenging KPI's
  • Ensuring accurate and timely reporting from Support Manager


The Successful Candidate will:

  • Be able to demonstrate a proven track record as a customer facing professional with administration and sales or business development skills over a minimum of three years
  • Have excellent communication skills encouraging information sharing, promoting teamwork, supporting others and promoting an open and trusting culture
  • Be able to demonstrate verbal and written communication skills to analyse and interpret information
  • Be able to demonstrate a sales and project management process / framework overview
  • Be able to demonstrate project management experience
  • Be able to demonstrate the achievement of sales targets
  • Be able to demonstrate a technical appreciation of the domestic heating sector
  • Be eager to find new ways of working, produce new solutions and manage change
  • Be proficient in various computer hardware and software packages including CRM

Please forward your CV for the attention of Joanne Duffy (Walkinstown Branch)