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Swedish/Dutch Customer Support

Location Dublin West, Dublin
Sector
Job Type Permanent
Salary €20000 - €22000 per annum
Published 18 days ago
Contact Caoimhe Brady
Job Ref NT3

Job Description

Dutch/Swedish Customer Support

Main Responsibilities:

  • Act as the primary country contact for customers on all escalations
  • Handle phone calls/emails and deal with them promptly, efficiently and with empathy to ensure a positive experience for our customers
  • Invite customers to participate in telephone problem resolution using available tools to diagnose and resolve technical problems
  • Facilitate or escalate customer issues and complaints, both internally and externally
  • Co-ordinate all Break/Fix calls in order to enable dispatch of engineers to customers
  • Liaise with Various Helpdesks and Third Party Service Providers escalating through these avenues to close
  • Flexibility to take on additional tasks as directed by Team Lead
  • Validate Customer details and requirements on data entry, categorize and deal with appropriately
  • Maintain accurate database information
  • Obtain call closures details on all dispatched calls

Qualifications

High School Diploma / (GED) / Secondary School GCSE or equivalent Leaving Certificate

  • Knowledge of Computers and basic understanding of Networks, with an excellent knowledge of MS Office
  • Proven record of delivery of excellent customer service with a minimum 6 months experience in multi-cultural customer service Call Centre environment
  • Effective interactive skills and ability to work as part of a team
  • Ability to communicate with accuracy and clarity both verbal and written in English and Norwegian
  • Able to control interactions with customers using persuasion and influencing skills
  • Aptitude for understanding and solving problems in a methodical and logical manner
  • Willing to assume responsibility for customer problems
  • Able to maintain and project a helpful and courteous attitude in any circumstances
    Resilient under pressure and adaptable to unseen work demands
  • Fluent English and fluent Swedish/Dutch

Please contact Caoimhe Brady for more information at (01) 5175040 or by email cbrady@graftonrecruitment.com