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Dutch and Danish Customer & Technical Support

Location Dublin
Sector
Job Type Permanent
Salary €20300.00 - €23500.00 per annum + Language bonus and performance bonus
Published 13 days ago
Contact Caoimhe Brady
Job Ref NT3

Job Description

Dutch or Danish Technical & Customer Support

Grafton Recruitment is recruiting for customer support agents to respond to clients requiring queries and provide technical support. Contacts reach the analyst via telephone, ticket handling systems or e-mail. The company provides full training and are interested in candidates who have an interest in all things technical.

Responsibilities

  • Answer contacts promptly and professionally
  • Log/Validate all contacts on the provided case/call logging system.
  • Resolve customer queries using the relevant tools and systems
  • Manage end to end all contacts logged, providing regular updates to customers on ticket status.
  • Work to achieve individual and team goals
  • To comply/complete desk specific or ad-hoc request/tasks/training.
  • Assist with new hire mentoring.
  • Protect confidential and sensitive information and materials.
  • Monitor ticket queues and handle tickets appropriately
  • Follow processes and procedures outlined in training.
  • Other requests & duties may be assigned as required.
  • Proactively contribute to the achievement of service desk SLA's.

Essential Competencies:

  • Experience in communication with customers.
  • Ability to communicate effectively - oral & written.
  • Ability to communicate effectively with different groups.
  • Ability to follow specific processes and procedures.
  • Demonstrates high level of customer satisfaction in previous positions.
  • Experience on Process Managed Environment
  • Fluency in English and Danish and/or Dutch.